Return Policy

At Confiter, we want you to love every piece you wear. If something isn't quite right, we're here to help. This policy explains how returns, refunds, and warranty claims work.


1. Return Window
You have 30 days from the delivery date to request a return. If 30 days have gone by since your order was delivered, unfortunately, we cannot offer you a refund or exchange.
Return requests must be submitted within 30 days of the delivery date. Items sent back without prior authorization may not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Unworn & New: The item must be in the same condition that you received it, with no signs of wear, scratches, or damage.
  • Original Packaging: It must be returned in the original jewelry box and pouch, with all tags attached (if applicable).
  • Proof of Purchase: A receipt or order number is required.
  • All accessories, gifts, and promotional items included with your order must also be returned.

3. Non-Returnable Items (Exceptions)

For hygiene reasons, earrings that have been worn are not eligible for return. Unworn earrings in their original condition may be returned within 30 days, unless otherwise marked as Final Sale.

The following items are not eligible for return or exchange:

  • Worn Earrings: Earrings that have been worn, damaged, or returned without their original packaging.
  • Custom & Personalized Pieces: Items that have been engraved, customized, or made to order.
  • Gift Cards: Gift cards are non-refundable.
  • Final Sale Items: Products clearly marked as "Final Sale" at the time of purchase.

Please Note:
Items returned without prior authorization, outside the return window, or that do not meet our return requirements may be refused. If you would like these items returned to you, additional shipping charges may apply.

4. How to Start a Return

To initiate a return, please contact our support team at hello@confiter.com with your order number and the reason for the return.

  • Approval: If your return request is accepted, we will provide you with a Return Authorization and the shipping address.
  • Packing: Securely pack the items in the original packaging to prevent damage during transit.
  • Shipping: You are responsible for paying for your own shipping costs for returning your item (unless the item is defective). We strongly recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return packages.

5. Refunds

Once your return is received and inspected:
  • We will send you an email to notify you that we have received your returned item and whether your refund is approved or rejected.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • Shipping Costs: Original shipping charges are non-refundable. If you received free shipping on your order, the cost of standard shipping may be deducted from your refund if the remaining order value falls below the free shipping threshold (optional, depends on store policy).
  • Refunds will be issued to the original payment method only.

 

Warranty

 

1. 90-Day Warranty (Defective Items)

We offer a 90-day warranty covering manufacturing defects.
  • Covered：Manufacturing defects, Faulty clasps or hinges, Loose or missing stones caused by manufacturing defects, Defective soldering, Structural defects under normal wear. Normal wear of gold or silver plating over time is not considered a manufacturing defect.
  • Not Covered: Scratches from everyday wear, Bent posts, Lost earrings, Improper storage, Damage caused by misuse.
If you believe you have received a defective item, please email hello@confiter.com immediately with clear photos of the issue.

2. International Returns

For orders shipped outside of the United States:
  • We accept international returns under the same conditions as domestic returns.
  • Refunds will be issued for the product price only.
  • Costs: The customer is responsible for all return shipping costs, duties, and taxes. We cannot refund any import duties or taxes paid by you upon receipt of the original order.

3. Exchanges

We do not offer direct exchanges. The most efficient way to get the item you want is to return the unwanted item for a refund and place a separate order for the new item.

4. How to Submit a Warranty Claim

To submit a warranty request, please email: hello@confiter.com. Include: Your order number, Photos of the item, A brief description of the issue. Our team will review your request within 2 business days.

 

 

FAQ

 

1. Can I return a gift?

Yes, gift returns may be accepted with proof of purchase.

2. What if my order arrives damaged?

Contact us within 7 days of delivery with photos.

3. How long does a refund take?

5–10 business days.