At Confiter, we're committed to getting your order to you safely and as quickly as possible. This page explains how your order is processed, shipped, and delivered.

1. Processing Time vs. Shipping Time

Please note that processing time and shipping time are separate. Processing Time refers to the time needed to prepare your order before shipment. Shipping Time begins once your package has been handed over to the carrier.

  • Processing Time: Orders are typically processed within 2–4 business days (excluding weekends and holidays). During peak seasons or promotional events, processing may take a little longer. Please note that processing time refers to the time required to prepare, inspect, and pack your order before shipment.
  • Shipping Time: This is the time it takes for the carrier to deliver your package once it has left our warehouse.
Note: Custom-made or personalized items require an additional 5 business days for production.

2. Shipping Rates & Estimates (USA)

We offer Free Standard Shipping on all U.S. orders over $79.99. Free shipping applies after all discounts have been applied.

Shipping Method Estimated Delivery Cost
Standard Shipping 7–10 Business Days Free on orders over $79.99
Expedited Shipping 5–7 Business Days Calculated at checkout

Please Note:

Estimated delivery times do not include order processing time. Most orders are delivered within 10–14 business days from the date the order is placed.

3. International Shipping

We ship worldwide! International shipping rates are calculated at checkout based on your location and package weight. Delivery times for international orders vary depending on destination and customs processing.

⚠️ Customs, Duties & Taxes:
Import duties, taxes, and customs fees are determined by your local customs authority and are the responsibility of the customer.

4. Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. If you do not receive your tracking email within 5 business days, please contact us.

5. Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging.

If your tracking shows "Delivered" but you cannot locate your package, we recommend checking with household members, neighbors, or your local carrier before contacting us for further assistance.


    6. Wrong Address Disclaimer

    It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at hello@confiter.com if you believe you have provided an incorrect shipping address. Orders that have already been shipped cannot be rerouted or modified.
    7. Shipping Restrictions

    Currently, we do not ship to:

    • P.O. Boxes (if applicable)

    • APO/FPO addresses (if applicable)

    • Countries restricted by shipping carriers